How do I return a broken or defective item?

It is very easy to return a broken or defective item.  Please fill out this form to begin the process:  HealthTrust Return or Replacement Request .  HealthTrust will coordinate a replacement or refund with the seller for you.

We reserve the right to reject any return that does not comply with the terms of this Policy.  A 5% restock for the first 30 days, 10% restock 31-60 days and 20% restock 61-90 days will be applied. No returns will be accepted after 90 days. Customer will be responsible for return freight.

Returns may be rejected because of the physical condition of the items. Specifically: (a) only items in full, complete and unopened cases with original packaging are returnable and (b) items otherwise in an unsalable condition due to improper storage or damaged packaging are not returnable.

Customer will not be charged freight on returns that are the result of HealthTrust error, defect or damage. In all other situations (e.g.: a discretionary return on your part), Customer will be responsible for pre-paying freight charges.